if you are not satisfi ed, please feel free to contact us in confi dence. We will do our best to resolve any issues you have encountered
to your satisfaction. In case this does not happen and if a dispute cannot be resolved through friendly negotiations, you can submit
a proposal to the body for extra-judicial settlement of consumer disputes, which is the Czech Trade Inspection Authority,
General Inspectorate – Sect. ADR, Štěpánská 15, 120 00 Prague 2, e-mail: firstname.lastname@example.org, website: adr.coi.cz.
You can also do so through the website of the European Commission http://ec.europa.eu/customers/odr/